CityCloud HK Limited ships orders by international couriers, including DHL, FedEx, EMS, UPS, TNT and Aramex (mainly for Africa and Middle East).
If you have your own shipping account or forwarder, we can use it too.
1. How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order.
2. How long will it take to my area?
Two parts of delivery time: the Processing Time & the Actual Shipping Time.
The Processing Time is the time of gathering up all the items and packaging.
The Actual Shipping Time depends on the locations of shipping. You can check the following table to make sure the delivery time to your area.
Notes: If you ship goods by Express, such as DHL, FedEx, TNT, EMS, UPS, Aramex, etc., they are door to door service. If your order items total weight is less than 45 kilograms, youd better choose Express, because its fast & convenient.
If you ship orders by Air Cargo, its door to airport service. If the total weight of your order items is more than 45 kilograms, youd better choose AIR Cargo, for it can save your cost of shipping.
3. Are the packages insured?
Shipping by international couriers can be tracked online. Once your goods are sent out, we will email you with a tracking number so you can trace your delivery any time you want.
You also can add Shipping Insurance for your order, it will protect your package against any lost or damaged shipments.