Our Services
Engineers provide technical support on site or remotely;
Design, evaluation, verification, implementation, and post-maintenance of project configuration and operation plan of network equipment;
Provide upgrade solutions for existing system integration equipment;
Professional customer service online to provide you with: provide 24/7 product technical consultation; provide answers to problems and best solutions for project failures;
Provide periodic inspections on equipment and networks, and enable customers to obtain first-hand information on equipment operation;
Emergency Service include: hardware broken, Operation error, Configuration lost and Data lost etc;
Operation and maintenance services of the host and storage system include: daily monitoring of server devices and storage devices, monitoring of running status of devices, troubleshooting, operating system maintenance, and patch upgrades
Server installation and cabling installation services in customer’s oversea IDC;
Server power/fan status check; Server hard disk health status check; Server system log check, etc; Server system supervision and early warning via customer authorization
Hardware problem replacement, restart the server, install or upgrade the system and other onsite services on call
Overseas storage of emergency spare parts to ensure the timeliness of hardware replacement